ইম্যাজিন হোলিডেজ

Tour Operator

3.0 9 users 8

01125075318, 01143465318

09810423646 , 09560420948

টী-9, 3আর.ডী. ফ্লোর, মহিষ প্লাজা-3, প্লট-12, দ্বারকা চেক্টর 10, দিল্লী - 110075

অপোজিট ডী.ডী.এ. স্পোর্ট্স কম্প্ল্যাক্স

imazineholidays.co.in

info@imazineholidays.co.in

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Services

Hotel / Resort Bookings: ইয়েস

Credit Cards Accepted: নো

Customized Tours: আয়ুর্বেদা এণ্ড ওয়েল্নেস, কোর্পোরেট, এজুকেশনল, গ্রূপ টুঅর্স, হনীমূন প্যাকেজ, ইণ্ডিভিজুঅল হোলিডেজ, পিল্গ্রিমেজ টুঅর, ট্রেডিশনল হোলিডেজ, ওইকেণ্ড প্যাকেজ, ওয়াইল্ড্লাইফ সফারি

Domestic Sectors: ডেল্হী, গো, জ্যূজর্যাট, হামকল প্র্যাডেশ, কশ্মীর, কেরলা, রেজেজদ্যান, উট্টরঁচল

International Sectors: অস্ট্রেলিয়া, ব্যাংকক, দুবই, ইউরোপ, মলএসিয়া, মরিটিঅস, সাংগপোর, স্বিট্জের্ল্যাণ্ড

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Business Description

Established in the year 2006, Imazine Holidays is one of the leading tour operators in India. During the last year the company focused entirely on corporate houses, multinational companies and foreign clients. Imazine has organized some seminars, conferences, annual picnics, adventure tours, pilgrimage tours, family & group tours, educational tours & yatra trips.

Review

User Reviews

PRKASBISHT

July 08, 2013

Tour guide, driver of cab is very nice and having good behavior with good knowledge of area.Car driver and his services were very good. Cab owner personally come to meet with us, which shows the sign of good customer relationship. Enjoyed, river-crossing, enjoyed Rohtang Pass journey in ICE, Temple of Hidamba devi.

Vijay Pratap

July 04, 2012

Agra Tour: It was a great experience for agra tour. I have booked my tour with Imazine holidays I m very happy to find best tour packages. It was totally in my budget . I have seen Taj Mahal. Fatehpur Sikri , Buland Darwaza and many more thing. I have face some little bit problems but it happens. Finally m satisfied with my tour and tour operators. I want say thanks Imazine for having this wonderful package!!!!

Dr Jani

June 27, 2012

To, Imazine Holidays Pvt. Ltd. Kashmir tour : we have good experiences from Delhi office & from Srinagar office They all were polite & helping to make our tour convenient they took lot of pain to Help us during our tour ,for mistakes done by Volvo booking agent &taxi operator at Jammu both these agents were careless & probably tried to cheat us Ã¢ÂÂ¢ The Quality of Car / Coach & services of drive : Taxi at Srinagar was very nice & driver mr javed was polite & friendly Ã¢ÂÂ¢ Standard of Hotels : Good At pahelgam we could not find location of hotel at night, even ur office people from Srinagar also could not find the hotel as there was no full address & as I was too late at night but ur tour ope ... View More

Lata Varma

March 27, 2012

Dear Akashi:

We are back in Bangalore after our holiday. Believe me it was a certainly nice trip. No hassles. Everything went smooth. Accomodation also was matching our expectation, except for Mount Abu which was just about average with no hot water round the clock. In that cold weather hot water was available only from 7 to 10 am and that was uncomfortable and the rooms were also just about average.

Thank you for the nice holiday.

Lata Varma

Sudhir Borde

March 20, 2012

First of all I thank you lot More than expectations we got lot of real joy in the Kerala tour. You had managed in fantastic way. All the things are quite fantastic. Before trip I am in big question mark. What will happen a trip organizer from Delhi. We are from Maharashtra and trip was in Kerala. All directions are totally in long way. But You had done the BEST JOB. The help from South Tourism , your representative Mr.Rufes, the fantastic car and best driver Mr.Kumar .All hotel stay were best. except Autumn tree was not perfect.Its service was not good. All other things were very cooperative and perfect. Very Awesome tour. We thank you again on the behalf my family. And will give you ********** ( Ten Star rating) for ... View More

Sapna

March 20, 2012

Hi, We visited South India Through Imazine Holidays in last feb 2012 for 7 nights. It was a great experience we had during our trip with Imazine Holidays. The Representative meet us in Coachin very well mannered and polite he took us at our hotel on arrival next day we start our sight seeing. The guide was very knowledgeable. Good vehicle. for all we would like thanks Imazine Holidays for arranging such a wonderful trip and we do like to book our farther trip.

Thanks
Sapna

Akashi

July 15, 2011

IMAZINE HOLIDAYS REPLY ON GUEST COMPLAIN Dear Sir/ Mam In against of your complain for Manali-Shimla Tour with Imazine Holidays we would like to clear some points 1) Firstly your Total package Cost Was Rs. 14393/- including all taxes, (Peak Season Package ) Itâs not 16, 000/- as you mention. And In terms of Service we tried our best to satisfied you till drop you to Chandigarh by Private car. And that Extra drooping charge from Shimla to Chandigar by car we did not charge from you. Because It was our last try to make you satisfied. 2) We never said No. to book your Chandigarh âManali ticket. We Just informed you that Delhi-Shimla Volvos are running via Chandigarh Bypass. But as you want the bus from Chandigarh Bus stand. Our C ... View More onversation was lIKEâ Due to some reason as of know we are not able to do your Volvo ticket online, you give Chandigarh address, if you have any? Our Executive will drop the ticket in particular address. You have given below.. Name: Mrs. Vinod Kapoor Address: 1525, Ground Floor, Sector 18-D, Chandigarh And we informed our Executive in Chandigarh to Handover your ticket in your given address. But when you informed us that you have done your Volvo ticket yourself through online. So we stopped our Executive to do the ticket. You have written: even forwarded her the website link. Her response: "Sorry, I don't know how to do this. But, There was never such communication as per my Knowledge. Because, in case I donât know how to do online ticket. We have a well Experience Operation group, and I can ask them for help, no need to ask direct client for this kind of things. 3) Your All sight seeing and Pick up drop details was already with Mr. Manoj ( M.D Flamingo), And all sight seeing has been done accordingly, But as you mention that you was waiting half an hour in bus stand for pick up. We are Very sorry for it. 4) During our conversation I informed you that if Rooms will be available you can check in on arrival time, but in case rooms will not be available you have to wait till 12:00 noon Here I would like to clear that You Have booked The budget package, and Flamingo is a good budget hotel. When I got Call from your hand at that day Morning. Immediately I asked Mr. Manoj (M.D) to somehow arrange a room for you. Mr. Manoj Said that I am trying to arrange, I will not make them to wait till 12:00 noon. 5) Here I want to clear that there was never third person. Mr. Manoj as you are thinking that he is the Third person, He is itself the owner (M.D) of that Hotel. And all the responsibilities of your sight seeing and transfers was taken by him. I have never given you any Third person no. Before Starting your Journey we have given you Mr. Manoj (M.D Flamingo Resort) Mobile no, and told you that He will taking care of your local sight seeing and transfers. When I got your call, that Manager told you that there is no sight seeing, I immediately called to Mr. Manoj (M.D) He said everything has arranged, And detail itinerary is already with him. And when advanced has paid for all these arrangement there is no mean to say. No. 6) Mam/Sir, I am repeating again that Flamingo is a Budget Hotel and you was also looking for a budget property but about Flamingo we never got such bed feed back about there Room and service. Might be as per the budget your Expectation was high. 7) Here I would like repeat the same point that the package cost was not Rs.16000/- it Was Rs. 14 393/- inclusive of all taxes. (Peak Season Package) You deposit us Advance Rs. 9000/-. Remaining Rs. 5393/- You was to deposit directly to the hotel. We never mean that clean sheets and working toilets were part of five-star comfort. But we request guest always, if you find any complain regarding their service. Just inform the hotel reception or responsible person of the hotel to short out it. 8) Including sight seeing in the itinerary was as belowâ¦â¦ Day 01; 13 Jun 2011: Morning arrival Manali. Afternoon Visit Gulaba, Marhi, Rothang Pass. Back to Hotel. Day 02: 14 Jun 2011: Morning breakfast, visit Kullu, Manikaran, Evening back to hotel. As per my knowledge you have visited all the places. 9) As per Hotel statement You have stay both the night that is 13th and 14th Jun 2011 only in Flamingo Resort only. 10) Mam/Sir, It was your word that you want to pay remaining payment direct to hotel. So we have done your booking accordingly. We booked your local sight seeing car in shimla Manali from and Mr. Manoj( M.D Flamingo Resort) helped to do Manali- Shimla Local bus ticket .So Mr. Manoj has asked remaining payment at the time of check out the hotel . Your balance payment was Rs. 5393/- But, You Given Rs. 4900/- in Manali Flamingo Remaining Rs. 493/- you told that you will give in Shimla Hotel. And You Deposit 350/- only in Shimla Hotel at the time of check out. 11) When we confirmed your booking at that time only we given you tour plan to Mr.Manoj, He has confirmed Hotels, Bus ticket and car for sight seeing, and before your journey we have given you Mr. Manoj mobile no. for your co-ordination, We said you that he will taking care of your tour in local. And Mr Manoj is clear that he told you clearly about the hotel you are going to check in Shimla. We are very sorry for you have faced this much of confusion. 12) Mr. Manoj got late to send the driver to pick up you from Shimla bus stand to hotel. We are very sorry for it, And you have Reduced the payment from balance amount for it. ( Paid Rs.350/- Instant of 493/-) We agree for it. But when Mr. Manoj not able to provide you Volvo ticket, He himself offer you the private car for Shimla- Chandigarh Dropping without any kind of extra charge. There was no any arguments situation (We have a clear conversation with Shimla hotel Manager). We never try to convince you from A.C Volvo to No. A.C Bus, neither we ignore you. At least we arrange private car in the place of Bus Ticket Shimla-Chandigarh. Shimla hotel was not paying for Private car. All that was Mr. Manoj arrangement (M.D Flamingo). Every moments we tried. But all time we fail to satisfied you, Because Somewhere your expectation and your budget did not match. We are not denied your complain. Guest always right, but you can check our company feedback on net we are sure you will find that guest who are satisfied with high percentage. We always trying with full efforts to satisfied our clients according the budget. Please accept our sincerest apology for any trouble that you faced in the Tour. View Less

Nitin

June 22, 2011

NEVER BOOK A HOLIDAY THROUGH IMAZINE HOLIDAYS! They are crooks who rob you of your money and provide third-grade service. Worse, they are extremely poorly organised, and will not coordinate anything with the hotels where they book you, so you will be reduced to playing that role as well, meaning your holiday will turn into one long non-stop headache. We paid Rs. 16000 for a three-day Manali-Kulu-Shimla package with them. If we had instead arranged all bookings by ourselves, we could have have service twice as good at around Rs. 10-12000 without enduring the headaches borne out of shoddy coordination. Here's a summary of how Imazine ruined our summer vacation: 1. Our tour was 'coordinated' by a woman named Akashi, who is easily the most i ... View More ncompetent hospitality industry customer service person I have ever been in touch with. Our intended itinerary was Chadigarh-Manali-Shima-Chandigarh and we made our bookings 3 months in advance, with Akashi promising to make ALL the travel arrangements. However, she did not book our chdg-manali bus saying she did not have an agent in Chandigarh. We found out the booking can be done online, and even forwarded her the website link. Her response: "Sorry, I don't know how to do this." No kidding. We made this bus booking by ourselves, sitting in Bangalore. 2. Despite us calling and reminding Akashi on the day before travel about our arrival time and bus number, no one from the Flamingo resort (in Manali, where she had booked us) came to pick us up. We spend half an hour on the road from 6 30 AM, after a supremely exhausting bus journey, calling the resort ourselves to coordinate our pick-up. 3. On arrival at Flamingo, at 7 15 AM, we were promptly informed that we could not check in until 12 PM! Akashi, who knew our arrival timing all along, never mentioned this to us. 4. The person managing Flamingo sent to the hot terrace on the fourth floor by stairs, and asked us to spend the next 4 and half hours there and wait for a room, or instead leave for sight seeing immediately - without taking a bath or freshening up after an overnight bus ride. When we insisted we wanted to bathe, he suggested we use a dirty, broken toilet on the terrace! I had to walk up and down those stairs some five times, calling Akashi and begging her to coordinate with the manager properly and arrange some proper room for us. Due to our persistence, the manager offered us a room finally at around 9 AM. This room was always available, and yet Akashi was not savvy, smart, or willing enough to put the effort to get the manager to arrange it for us! 5. The Flamingo manager then tells us that we have no sightseeing package booked though we had paid Imazine for it. Another expensive call while on roaming. Our roaming bill alone is probably 500 rs thanks to the lack of communication from Imazine. Around this time, Akashi gave us the contact of Manoj, Imazine's Manali personnel, for all further coordination. This just meant that now, instead of calling two people for everything, we now had to call three. 6. It was around 9 15, and we decided to grab breakfast (part of our package), but the Flamingo kitchen staff made food ready only at 9 30 AM. This is apparently their policy, but pales in weirdness when compared to their dinner timings, which are from 10 30 PM onwards! More on that later. Breakfast was dirty, unappetising, and consisted of fly-infested bread slices with jam already dabbed on them. One of the waiters was wearing the dirtiest clothes I have ever seen on someone who is not on the streets. There were fleas on his pullover and trousers, but he was non-chalantly moving plates around and serving people! Also, we were refused coffee saying only tea was part of the deal! 7. We decided to relax in the spare room until our original room became available, since the spare rooms washroom facility was unusable. The toilet was broken, water was leaking and there was an all-pervasive stench. The towels and sheets were quite dirty too. I repeat, we paid Rs. 16,000 for a 3-day package, inclusive of travel by bus and accomodation. Clearly, Flamingo was not up to the standard promised by Akashi, or by the amount we paid. Akashi's response: "Flamingo is a budget hotel, you can't expect five-star comfort." I didn't know that clean sheets and working toilets were part of five-star comfort until this genius informed me so. 8. So we just washed up without bathing and tried to relax. At ten we get a call from reception asking us to get ready to move to the final room. We repacked and walked down four stories with our luggage to the reception where manager instead said our sight-seeing car was ready, and not our room! Flamingo's manager was not only rude, he was also incompetent at communicating over the intercom. 9. Thankfully we eventually got away from Flamingo and enjoyed the day at Rohtang Pass. The taxi driver who was assigned to us, refused to take us anywhere else without extra payment though the deal with Flamingo mentioned three places including Rohtang Pass for the sight-seeing on Day 1. The sightseeing package mentioned places that are not even open/worth visiting during this time of the year, and didn't have places that are also on the route but open during this time. 10. We explored the other comprable hotels in the same area in the night, found that the average room rent was Rs. 1000 including meals, and they all looked better and cleaner than Flamingo, in addition to having courteous service staff. We began to realise just how much Imazine was robbing us of, but this was only the start of our ordeal. 11. After Manali we were set to go to Shimla in a bus arranged for by Imazine. Seeing how poor and unreliable the service had been so far, we wanted to pay the final installment of our fare only on completion of the tour. But Akashi, Manoj and the Flamingo manager were rude in the way they insisted on full payment. Manoj's exact words: "Your taxi/ bus will not move until you make the full payment." And these jokers work in the hospitality industry! Manoj's logic: "I have paid all the fare to your hotel in Shimla, so the balance has to be paid in person straight away in Flamingo." We were a little relieved, in hope that since all arrangements in Shimla had already been made, we might have a better experience there. Mistake! 12. On reaching Shimla, we again found no pick-up had been arranged for us from our Hotel, lets say Hotel A (whose check-in slip Akashi had mailed us 2 months ago.) We called Akashi; Her response: Call Manoj. We called Manoj. His response: Call Mr. Kumar who is at Hotel B. We tell him, we thought we were booked in Hotel A. He says he will get back to us. He doesn't for the next 15 minutes. We call Akashi, who doesn't pick her phone. (In fact, this happened often with that woman.) We call Hotel B, googling for it on our Blackberry, and ask them for a pick-up. They have never heard of us or of Manoj! 13. Finally Manoj calls us back and asks us to find our own way to a third hotel - Hotel C! We ask him why the booking has changed, and how, given that he said he had made all payments to Hotel A in the morning. No response! We take a cab, who charges us 150 Rs. 14. We arrive at Hotel C, which is a poor man's Flamingo resort. Enough said. It had no pretentions of being even a budget hotel. The manager, however, was a very courteous and helpful man, and he told us he had heard from Manoj for the first time around one hour back! Chew on this for a moment: we book a tour package 3 months in advance. And these jokers make our bookings on the day we arrive in Shimla. In a third-rate hotel. Me and my wife realise just how badly we are being cheated. 15. Our package was supposed to include bus transportation from Shimla to Chandigarh the next day. By now, we are just relieved to be at the end of this ordeal and want to get home asap. We ask Manoj to deliver the bus tickets, and he asks us to contact the manager of Hotel C. Who in turn informs us that he will only be able to make the booking in the morning, for an evening bus. Apparently, Manoj and Akashi had never bothered to make the bus booking for three months, despite making us pay the Volvo fare! We find out from the manager that there are only 2 Volvos on the route, and he informs us in the morning that both are fully booked. We think - No Shit, Sherlock! 16. Being at the end of my tether, I call Akashi and blast her for this latest piece of incompetence. She promises to talk to the manager of Hotel B and solve the problem. She still thinks we are in Hotel A. 24 hours after we checked into Hotel C. I feel like banging my head on the wall. 17. Akashi and Manoj try their best to convince us to take a non-AC bus (though they don't plan to refund us for the difference in fare between Volvo and non-AC) to Chandigarh. I put my foot down and threaten legal action if they don't put me in a private Volvo or a cab to Chandigarh. They eventually put us in a cab, and I later found out that they had not only cheated us, but also the manager of Hotel C, who said he was going to have to pay the difference from his pocket. It left us feeling sick in the stomach, but the manager sympathised with us too, when we told him Imazine had swindled us of a much larger sum of money. Words can't describe the immense relief we felt to be in that cab back to Chandigarh. The Imazine nightmare was finally over. This took me a good 30 minutes to type out, and I hope you understand that I did this for a reason. Please learn from my mistakes, and boycott this company. If anyone reading this has contacts in travel associations in India, or in Delhi, do forward this write-up to them. Let's do our bit to get crooks like Imazine out of business.View Less