Dear Guest,
First of all let me thank you for posting the review in asklaila.
It is quite unfortunate to hear from you did not have a good time at our hotel due to some unpleasant experiences. Please accept my apologies for the same. I have taken up this matter with the concerned department and I will make sure such things never happen again with any of our guests.
We look forward to welcoming you back to The Leela Palace Kempinski Bangalore and I am sure next time we will bring smile to your faces when you are at the leela.
Andrew Hendrian
General Manager
The Leela Palace Kempinski Bangalore