i got kent grand plus from global water solution two years back .i am taking service from them they are giving good service ,thanks to global water solution
I bought a Kent Pearl RO system from them. Since the time of installation I have spent almost Rs 8000 towards replacement of part. The RO system often stop working and on calling them they insist on replacing one or the other part. So they have replaced 2-3 times Sediment filter, 2-3 times Carbon Filter, 1 time RO filter, 1 time adapter. and several times the tap and other parts.
They install sub standard duplicate part which have life of just 2-3 months and again you end up spending on that part. I suffered a lot. Just 7 months back they have replaced my sediment filer, carbon filter and RO filter(cost 3500). and just after 3 months it stopped working. Then they replaced adapter which cost me 1200 + service charge. Now again its not wo ... View Morerking and they are claiming thta RO filter is gone. With in 7 months.
They are claiming that its is happening because the quality of water is bad. In my apartment we have a water softener install which filters and soften water at then it is supplied to us. so quality of water supplied to RO is far better. In am staying in an apartment with 85 flats and none are facing any problem with RO.
They claim to be authorized dealer but there agency name is not listed on Kent dealer list. They supply duplicate parts. I suggest stay away from them and reach out to some authorized dealers.
There service charge is also m,ore compared to other providers.
Usually the original RO membrane is molded. It cannot be opened. They have supplied me a substandard duplicate RO membrane and it stopped working with in 5-6 months. where as life of RO is 3 years. That is what they have claimed while installation.
Please avoid them and choose a authorized dealer(They might claim to be a authorized dealer but they are not, check Kent website.)
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