My name is Somnath Chatterjee. I had pre booked a Nissan Terrano and paid an advance of Rs.50,000/- to your local dealer here at Bangalore 4 months back. I have been eagerly waiting for the vehicles launch and subsequent deliveries.
I had been ready to pay a premium for a Nissan product although it is similar in most ways to a Duster owing to the goodwill of the Nissan brand. I am already regretting my decision owing to the deliberately poor service of your local dealer SHAHWAR Nissan.
My customer care representative one Mr. Prathap keeps promising me a delivery date and then fails. So fat this has happened 3 times. My booking is for a Petrol Terrano Bronze grey colour. Initially I was told that the delivery will take place by end October. I thus sold off my old car. They failed this date. Then it was moved up to the 10th of November. Subsequently to the 20th and and now I am not sure when and if indeed the delivery will happen.
Moreover, the kind of response that this dealership gives is pathetic to say the least. They say they will call back with correct info but never do so. Even one Mr. Pawan who is supposed to be the supervisor is equally lackadaisical. These are tough times for the auto industry and I am sure that you do not want me to go viral on social media websites with my rather shoddy experience with Nissan brand so far.